This guide explains how to troubleshoot a blank website for a VastyHost hosting account.
- Reproduce the problem and note the exact error message, affected URL, and approximate time.
- Check the domain's website and PHP error logs in Plesk.
- Review recent changes such as deployments, plugin updates, PHP changes, DNS edits, or permission changes.
- Temporarily reverse only the most likely recent change when it is safe to do so.
- If the issue remains, contact VastyHost support with the error, timestamp, URL, and troubleshooting already performed.
Before you begin
Keep a current backup before changing production website files, databases, DNS, PHP settings, or application configuration. Exact menu names can vary slightly by Plesk and application version.
Need help?
If the result is different from what you expect, open a VastyHost support ticket and include the domain name, the exact error message, and the steps you already tried. Do not include passwords or private keys.
